Heinrich Lifestyle – Exchange and Refund Policy

1. Exchange Policy

All products purchased from Heinrich Lifestyle are eligible for exchange only in the event of a verified manufacturing defect.

• Customers must report any manufacturing defect within 7 days of receiving the product.
• All exchange requests are subject to inspection and verification by our team.
• Products must be returned in their original packaging, along with all accessories, manuals, and proof of purchase, wherever applicable.
• Products damaged due to misuse, accidental damage, improper handling, unauthorized repairs, or normal wear and tear are not eligible for exchange.
• Approved exchanges will be processed subject to product availability.

2. Refund Policy

Heinrich Lifestyle does not offer refunds on purchased products.

• Refunds will not be provided for change of mind, incorrect product selection, personal preferences, or reasons unrelated to a verified manufacturing defect.
• In the event of an approved manufacturing defect, an exchange or replacement may be provided in accordance with this policy.
• No cash refunds will be issued for defective products.

3. How to Request an Exchange

To request an exchange for a manufacturing defect, customers must contact Heinrich Lifestyle's customer support team within 7 days of delivery.

Please provide the following details:

• Order number and proof of purchase.
• Description of the manufacturing defect.
• Photographs or videos demonstrating the defect, wherever applicable.

Our team will review the request and communicate the next steps after verification.

4. Important Terms and Conditions

• Exchange requests submitted after the 7-day period may not be accepted.
• Products must be made available for inspection when requested by our team.
• Heinrich Lifestyle reserves the right to reject exchange requests if the reported issue does not qualify as a manufacturing defect.
• This policy is subject to applicable consumer protection laws and regulations.

5. Contact Us

For exchange-related queries or assistance, please contact Heinrich Lifestyle using the following details: